There will be no refunds on classes, packages, private sessions, or drop and train sessions. If a class change is needed, on the part of the owner, a credit will be applied to your account less any switch/professional fees. If the dog is being rehomed, this credit will be transferred to the new owner. Any credits made must be used within 6 months or they will be forfeited. If a class is cancelled due to low or no sign-ups, clients will be provided a full refund.
If you are unable to attend a week of a class, we will be happy to provide you with one “make-up” class if possible. If you will miss more than one (1) week of a class, it’s recommended that you register for a different class that better fits your schedule. There are NO make-ups for Fearful & Shy Dog, Get Control, and Reactive Dog.
There will be a $45 fee for switching to a different class if done within one (1) week of originally scheduled class starting, no matter the reason for switching classes. The refund and switch fee policies apply no matter the reason, including not meeting our vaccination policy in time for the class or a positive fecal.
Effective July 1, 2022: Get Control classes, levels 1 & 2, must be paid in full upon registration and 50% of the class fee is non-refundable. There is a 50% transfer fee if you change from your originally scheduled class within one (1) week of your class beginning.
Effective July 1, 2022: Fearful and Shy & Reactive Dog (levels 1 & 2) classes must be paid in full upon registration and payment is non-refundable. There is a 50% transfer fee if you change from your originally scheduled class within one (1) week of your class beginning.
PRIVATE AND DROP OFF & TRAIN SESSIONS:
As of 8/30/22 payments are non-refundable. If you cancel your session with more than 72 hours’ notice the deposit can be transferred to another private or class. If the session is canceled with less than 72 hours, there is a $50 non-refundable fee. The remaining amount of the deposit can only be transferred to future private sessions.